Privacy Policy

Effective Date: January 1st, 2025
Last Updated: October 18th, 2025

Ecobalanza is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ecobalanza.com, inquire about our custom furniture services, or work with us on your furniture project.

If you'd like to opt out of collection or selling of personal data, click here: [Insert opt-out link]

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:

Ecobalanza
624 S Lander St, suite 32
Seattle, WA 98134
Email: contactus@ecobalanza.com
Phone: 206-941-3746

1. Collecting Personal Information

When you visit our website, submit an inquiry, or work with us on a custom furniture project, we collect certain information about your device, your interaction with our website, and information necessary to complete your furniture order. We work directly with each client through personal consultations rather than online sales. We may also collect additional information during design consultations and throughout your project. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information."

Device Information

Purpose of collection: To load the website accurately for you, and to perform analytics on website usage to optimize our site
Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels
Disclosure for a business purpose: Shared with our processor and analytics platforms we use
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the website

Inquiry and Project Information

Purpose of collection: To respond to your inquiries, provide custom furniture consultations, prepare quotes and proposals, create and deliver your custom furniture pieces, process your payment information, arrange for delivery and installation, provide you with quotes, invoices and/or order confirmations, and communicate with you throughout your project
Source of collection: Collected from you through inquiry forms, phone calls, emails, SMS, and in-person consultations
Disclosure for a business purpose: Shared with our payment processors, delivery partners, materials suppliers, and craftspeople (only as necessary to complete your project)
Personal Information collected: Name, billing address, delivery address, payment information (credit card numbers shared only with payment processors when processing payment), email address, phone number, project specifications, design preferences, measurements, material choices, budget information, photos of your space, and any other information you provide during consultations

Customer Communication Information

Purpose of collection: To provide personalized customer service, design consultations, and project management throughout your furniture creation process
Source of collection: Collected from you during phone calls, emails, SMS messages, in-person meetings, and design consultations
Disclosure for a business purpose: Shared internally among our design team, craftspeople, and project managers
Personal Information collected: Name, email address, phone number, project details, design preferences, style inspirations, feedback, questions, or any other information you provide during consultations and throughout the project lifecycle

SMS Communication

If you have opted in, we provide project updates, delivery scheduling, design consultation reminders, and production status updates via SMS. We do not use SMS for marketing, promotions, or advertising.

SMS consent is not shared with third parties or affiliates. Your phone number is used exclusively for direct communication about your specific custom furniture project and to coordinate consultations with our team.

We may use website cookies to help keep track of items you've inquired about or to remember your preferences when you submit an inquiry form.

2. How We Use Your Information

We use your personal information for the following purposes:

Inquiry Response: To respond to your requests for information about our custom furniture services
Consultation and Design: To provide personalized design consultations and develop furniture concepts that meet your needs
Project Management: To create and deliver your custom furniture pieces through direct coordination with our craftspeople
Communication: To discuss your project requirements, provide updates on your order status, schedule consultations, deliveries and installations, and answer your questions
SMS Messaging: To communicate directly with you about your specific furniture project, including design consultations, production updates, delivery scheduling, and project-related questions (only if you opt in). We do not currently use SMS for marketing purposes.
Quote Preparation: To prepare accurate quotes and proposals for your custom furniture projects
Customer Support: To respond to your inquiries and provide personalized assistance throughout your project
Payment Processing: To process payments through secure payment methods (we do not sell online; all transactions are coordinated directly with clients)
Quality Assurance: To ensure your satisfaction with our craftsmanship and service
Security: To protect against fraud, unauthorized access, and other security issues
Legal Compliance: To comply with applicable laws and regulations
Website Improvement: To understand how visitors use our website and improve user experience

We do not currently use your phone number or contact information for marketing, promotional materials, or advertising purposes. All SMS and phone communications are strictly for discussing your specific furniture projects, coordinating consultations, and managing your orders. Should we decide to offer marketing communications in the future, we will request your explicit permission first.

3. Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. We work directly with clients rather than through online sales, so your information is shared only as necessary to complete your custom furniture project. We may share your personal information in the following limited circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors (when processing your payment), delivery services, materials suppliers, and craftspeople (only to the extent necessary to complete your furniture project). These service providers are contractually obligated to maintain the confidentiality of your information and use it only for order-fulfillment purposes.
Internal Team: With members of our design team, craftspeople, project managers, and staff who need access to your information to complete your project and provide you with excellent service
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights, safety, or property
With Your Consent: When you explicitly authorize us to share your information

We do not sell, rent, trade, or share your personal information, including your phone number, with any third parties for their marketing purposes.

SMS Consent and Sharing

SMS consent is not shared with third parties or affiliates. When you provide consent to receive SMS messages from us, that consent remains exclusively with [Your Custom Furniture Company Name] and is used solely for direct communication about your furniture projects. Your phone number is never sold, rented, or shared with any third parties or affiliate companies.

We use your phone number only to:

Discuss your project details and design preferences during consultations
Provide updates on your furniture production progress
Schedule design consultations, delivery and installation appointments
Answer questions related to your specific inquiry or order
Coordinate any necessary follow-up, adjustments, or custom modifications
Maintain direct communication throughout your project lifecycle

Your contact information is never used for marketing, promotional materials, or any purpose other than managing your custom furniture inquiries and projects.

4. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you (also known as the 'Right to Know')
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to our record-keeping obligations for completed projects and warranties)
Opt-Out: Unsubscribe from SMS messages at any time
Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at contactus@ecobalanza.com or 888-220-6020 x 1.

SMS Opt-Out

You can opt out of SMS messages at any time by:

Replying "STOP" to any text message you receive from us
Contacting us directly at [contact email/phone]

Please note that opting out of SMS may affect our ability to provide timely updates about your furniture project, and we may need to use alternative communication methods such as email or phone calls.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: You have the right to request deletion of your personal information
Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights

To exercise these rights, please contact us at the information provided above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. For custom furniture projects, we maintain:

Active Project Information: Throughout the duration of your project and delivery
Completed Project Records: For warranty purposes, quality assurance, and legal compliance (typically 7 years after project completion)
Communication Records: As needed for customer service and dispute resolution

You may request deletion of your information at any time, subject to our legal obligations to retain certain records.

6. Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use commercially reasonable security procedures and practices appropriate to the nature of the information.

Although we cannot guarantee against loss, misuse, alteration, unauthorized disclosure or destruction of data, we take reasonable steps to protect you from such occurrences. If necessary, in accordance with the law, we will disclose to you any known or reasonably suspected breach in security involving your personal information.

Payment Security

We do not sell products online or store credit card information. All purchases are coordinated directly with clients through personal consultation. When processing payments, we or our third-party payment processors use credit card or financial information you provide to process transactions securely. We comply with our payment processors' requirements for the use and storage of your payment information, including security obligations.

7. Minors

Our website and services are not intended for individuals under the age of 13 (or 18 in some jurisdictions). We do not intentionally collect personal information from minors. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

8. Cookies and Tracking Technologies

A cookie is a small amount of data that's downloaded to your computer or device when you visit our website. We use cookies to make your browsing experience better by allowing the website to remember your actions and preferences. This means you don't have to re-enter information each time you return to the site or browse from one page to another.

We use the following types of cookies:

Cookies Necessary for Website Functioning

These cookies are essential for the website to function properly, including cookies that enable you to navigate the site, use features, and access secure areas.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website's functionality and your user experience.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your preferences) and provide enhanced features.

You can control and manage cookies in various ways:

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu
You can block or delete cookies at any time by activating the settings in your browser
For more information on how to manage cookies, visit www.allaboutcookies.org

Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Our site responds to a web browser's block of persistent cookies by refraining from using cookies.

9. Third-Party Links

Our website may contain links to other websites that we think you may find of interest. We are not responsible for the content or privacy practices of these external sites, nor do we control, sponsor, endorse or approve them. We encourage you to review their privacy policies. Your use of those links is at your own risk.

10. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. You can submit a request for Do Not Track by contacting us.

11. International Data Transfers

Our business operates in the United States and our website is targeted to residents of the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

This Privacy Policy is intended to comply with applicable United States laws and regulations. If you are not a resident of the United States, please note that our information gathering practices may not be compliant with your own country's laws and regulations, and you should not share your personally identifiable information with us unless you are willing and able to be subject to United States laws concerning such disclosures.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy whenever you visit our website or begin a new project with us, since we may change this policy from time to time due to enhancements to our systems or changes in the law. A copy of the current policy is always posted on our website.

Your continued use of our services or engagement with our team after changes are posted constitutes acceptance of the updated policy.

13. Complaints

As noted above, if you would like to make a complaint, please contact us by email or by mail using the details provided in the “contact” section above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

14. Opt-Out of Communications

We will send you communications, including emails and SMS messages, relating to your inquiries, quotes, project updates, and delivery information. When you work with our team on a furniture project and choose to use email, SMS, or telephone for communications about that project, you have given us permission to communicate with you about that project through those channels.

We do not currently send promotional or marketing communications. All our communications are related to your specific furniture inquiries, consultations, and projects.

Future Marketing Communications

Should we decide to offer marketing or promotional communications in the future (such as newsletters, new product announcements, or special offers), we will:

Request your explicit permission before adding you to any marketing lists
Provide clear opt-in options separate from project-related communications
Never use SMS for marketing purposes without your prior written consent
Always provide an easy way to unsubscribe from marketing communications

Your contact information collected for project purposes will never be automatically transferred to marketing lists without your express permission.

You may opt out of receiving future communications from us by:

Following the instructions at the bottom of each email you receive
Replying "STOP" to SMS messages
Calling our customer service line at 888-220-6020 x 3
Emailing us at contactus@ecobalanza.com