Terms and Conditions

At Ecobalanza, we believe that your furniture should not only reflect your style but also align with your values, meet your unique comfort needs, and be safe for you and your family.

To uphold our exceptional standards of care and quality, we craft every piece in-house, from the frame to the final product. Each item is meticulously handcrafted to order, eschewing mass production for individual attention to detail.

Approaches and Payment Terms:

Our goal is to assist you in selecting pieces that meet your needs and enhance your life. Through our dialogue, we seek to determine what the best options for you will be. In order to accomplish this, we offer three different approaches to crafting your pieces:

Standard Approach Orders:

Our Standard approach allows for simple alterations to be made to our Essentials Collection pieces. You can also choose your configuration ranging from chair, ottoman or sofa to different configurations of sectionals. You can select your finishing fabric as well as leg style and stain color.

Standard orders are entered into our production queue with a 50% deposit. The 50% balance with updated shipping/delivery + tax (when applicable) payment is due upon completion of your project for Standard orders, prior to shipment/delivery.

Personalized and Bespoke Orders:

Our Personalized approach enables you to choose your desired suspension on your piece. You can also choose your configuration and specific required dimensions to fit your space. This ensures maximum comfort is achieved. You can select your finishing fabric, leg style and stain color, as well as customized cushion options.

Our Bespoke approach allows for complete creative freedom with our designers. We can deliver lifestyle-affirming work—where each detail meets your personal preferences. Pricing and time-line varies with this approach.

Personalized and Bespoke orders require the initial 50% deposit to enter our production queue, as well as a 25% payment mid-production. The final balance including updated shipping/delivery + tax (when applicable) payment is due upon completion of your project, prior to shipment/delivery.

Based on your selections and preferred approach, we will prepare a proposal for you to review. If you would like to move forward and enter our production queue, you will need to ACCEPT the proposal (digital signature). After accepting, please follow the instructions to place your deposit. Once your order has been digitally accepted and the deposit is made, your project will enter our exclusive production queue.

Please note: Payment terms may vary based on the selected approach. By accepting, you agree to our ‘Terms and Conditions’ and ‘Warranty and Liability’ policies.

*Payments can be made over the phone if that is preferred.

**Rush orders require pre-approval and may incur a 25% fee. Rushed orders are to be paid in full before production can begin.

***All proposals and invoices are valid for 30 days.

Customer Own Material/Leather (COM and COL):

For COM/COL projects, prior approval of the material is required. We adhere strictly to our values, working exclusively with natural and clean materials. While we are open to working with a broad range of textiles that meet our standards, a CFA (Cutting for Approval) is mandatory before we agree to the project.

Green Rebuilds:

Embracing sustainability and craftsmanship, our Green Rebuilds breathe new life into old furniture.

Before embarking on your Green Rebuild, each piece requires prior approval by our design team. Key considerations include ensuring the piece has a high-quality frame, that the piece is salvageable and is likely an antique.

Lead Times:

All Ecobalanza pieces are hand-crafted to order, meaning production lead times vary depending on the number of projects in the queue, complexity of the project and material availability.

Production lead times provided on quotes and invoices are estimates based on average turnaround time. Our approximate lead time for Standard orders is 8-12 weeks. Orders are processed in the order they are received, so timeframes may vary based on the number of orders in the production.

For Personalized and Bespoke orders, our lead times can range from 12-24 weeks based on the number of orders in the production queue and complexity of the project. Ecobalanza cannot guarantee a delivery date for bespoke orders.

Production lead time begins upon receipt of the deposit and confirmation on all order details. However, since every piece is made-to-order, we can only estimate completion of your order, so delays to quoted lead times may occur.

*To ensure the timely crafting of your piece and the efficiency of our production queue, we require confirmation of your design details within one month of placing your order, unless otherwise agreed in writing by both parties. These details include, but are not limited to, fabric/leather selection, stitch style, stain color, leg size, and style. Production will begin only after we have received confirmation of all design details.

We strive to adhere to your quoted completion window however occasionally there are delays out of our control. Ecobalanza is not responsible for delays caused by suppliers, including those related to fabrics, leather, and internal components. We will do our best to resolve any delay with you directly.

Force majeure: all quoted completion and delivery dates are estimates only. Ecobalanza and our shipping partners are not liable for delays in completion or shipment or default in delivery for any reason of force majeure or for any cause beyond reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, pandemics (b) manufacturer's inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d) labor difficulty involving employees of manufacturer or others, (e) fire, flood or other casualty, or (f) other contingencies of manufacture or shipment. In the event of any delay in manufacturer's performance due in whole or in part to any cause beyond manufacturer's reasonable control, manufacturer shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by buyer of any goods shall constitute a waiver by buyer of any claim for damages on account of any delay in delivery of such goods.

Change Orders and Cancellations:

Requests for changes involving fabric, wood stains and stitch style after making the 50% deposit must be made within 30 days of deposit, unless otherwise agreed to in writing by both parties.

If a change order is submitted prior to your piece entering production, and involves a redesign, the project will be re-quoted with the requested changes. Once re-approved, the project will go back into the production queue. Please note, change order fees may apply and will be based on the changes requested. These charges will be applied to your balance payment. Please note, change orders may impact your completion date.

If a change order is requested after your order has entered production, you may incur the costs associated with acquiring new materials, as well as materials and labor already expended. The updated order with updated quote will require your approval to move forward.

Stain:

Solid FSC certified Ash serves as the benchmark for our hand turned wooden legs. Every leg is meticulously handcrafted by a seasoned local master woodworker with decades of expertise. Upon request, additional FSC certified wood options may be available, such as Cherry, White Oak, Beech, Maple. Walnut may occasionally be available. We offer a variety of in-house stain options to choose from.

If your project requires a custom color or color matching we are happy to accommodate. There is a color matching fee of $50 for up to three custom samples.

Communication:

Placing a deposit secures your place in our production queue. Our approach is highly consultative (particularly within the Personalized and Bespoke approaches) so we kindly request you maintain communication with us to facilitate the production of your order and to maintain our production flow. In the event that you do not respond to emails, phone calls, or other forms of communication the following clauses have been put in place.

Non-Responsive Clause:

If the client fails to respond to communications or provide necessary information for the project for a period of 60 days, the project will be placed at the end of our production queue.

Abandonment Clause:

In the event that the client does not respond to emails, phone calls, or other forms of communication for a period of 90 days the project will be considered abandoned, and any deposits paid will be forfeited.

Floor Models:

On occasion we have floor models and/or prototypes available for purchase. These pieces are final sale and are sold “as-is”. We do ensure these pieces are in great condition and would not sell otherwise. These pieces require payment in full at time of purchase.

Shipping and Delivery:

We are happy to ship all over the world!

All shipping charges will be included on the final balance invoice. Quoted shipping before the balance invoice is an estimate and is not guaranteed. It is subject to change with the changing freight costs.

We want to make sure your pieces are safely and easily placed into your space. Please measure doorways, stairwells, elevators and any other detail that may apply to make sure your furniture will fit. We are happy to help if you need assistance. We cannot assume any responsibility for furniture that does not fit. Please notify us if there are long stairways, if you are in an apartment with or without an elevator, as these details may impact delivery costs. Failing to disclose any installation challenges that result in your pieces not fitting will be at clients expense to resolve.

For Continental US deliveries, we primarily arrange shipment LTL with last mile White Glove delivery with debris removal and room of preference installation. However, we can set up shipping based on your specific needs.

For Hawaii, Alaska and Puerto Rico, White Glove may or may not be available at time of order. Please check with us.

For International shipments, Air, Ocean with White Glove are available depending on the destination country. International deliveries require special documentation depending on the country we are shipping to. Shipping times may vary depending on mode of transport and customs procedures. Please inquire for more information based on your location.

You may choose to handle your own freight and delivery, in which case we will provide all the required information (dimensions, weight, pick up address and window for collection for your shipment). We would package your piece for transit and include this cost in your balance summary. If you choose to handle your own transport, in this case, ownership transfers to you (owner) upon the freight carrier taking possession of the order for transport. Ecobalanza is not liable for damage and handling of damage claims in this case.

Local Deliveries:

For local deliveries, we will prepare your piece and schedule a time for delivery with you within a three hour window. Local delivery includes placement in the room of your choice, set up and debris removal.

LTL with White Glove:

We will set up the shipment and notify you when your shipment is picked up. When shipping with White Glove, the order will be shipped via LTL to a white glove delivery company in your area. Once the White Glove receives your furniture they will unpack and inspect your piece. They will contact you within 3 business days of receiving your furniture to schedule delivery. This service includes set-up in your room of choice and debris removal.

Once you have received your furniture we will follow-up with you after delivery to ensure everything is to your liking and the delivery was smooth. We gladly welcome photos of your furniture in your home as we love to see our clients enjoying their new pieces.

Storage:

As a design-build studio, we craft every element of your furniture in-house. That said, we have limited storage capacity.

Upon completion of your bespoke piece(s) within the estimated timeframe, you will be promptly notified. Once you’ve submitted your balance payment, we offer a two-week grace period to hold your piece before shipping. After this two-week period, a weekly storage fee of $150 will be incurred until a shipping date is confirmed.

Payment of the accumulated storage fees will be required before the piece(s) are released for shipping.

Shipping Damage:

We do our best to ensure your furniture is packaged to prevent damages during transit. Please inspect your order when it arrives to confirm it is free of damage. We rely on third party carriers for transit and cannot always insure proper handling.

Studio photos are taken of each piece from multiple angles before wrapping your piece for shipment to document the condition of each piece prior to transit. Each shipment is insured by the freight brokerages contract.

Upon receipt, you must carefully inspect your piece(s). On the rare occasion that a piece arrives damaged, please take photos and notify us immediately- ideally when the delivery team is still present. Some damages may require you to ‘reject’ the delivery. Claims must be made within 48 hours of receipt of goods. Damage claims must include photographs of the crate upon its arrival and detailed shots of the damage on the piece. You must note the specifics of the damage on the ‘Bill of Lading’ or ‘Consignee Delivery Receipt’ that you will be asked to sign. Any claims for defects, errors or shortages must be made within 48 hours of delivery. Failure to make claims shall constitute full acceptance by you of your furniture. We reserve the right to repair or replace merchandise based on the type of damage incurred.

We are dedicated to safeguarding your privacy. This Privacy Policy outlines the types of personal information we may collect from you and how we use that information. We may collect personal information that you voluntarily provide to us, including but not limited to:

Your name
Email address
Phone number
Address
Any other information you choose to provide

The information we collect is used strictly for internal purposes which include:

Responding to your inquiries and communicating with you.
Providing information and answering any questions you may have.
Sharing updates and details about our products and services.

We are committed to ensuring that your information remains confidential. We do not sell or share your personal information with third parties for marketing or other purposes.